Returns & Exchanges

• Standard Products (Non-Custom):
  Unused, uninstalled items in original packaging may be returned within 30 days for a full refund or exchange.
• Custom-Framed Blinds:
  Due to their personalized sizing and design, these are final sale and cannot be returned or exchanged.
  ➔ Your peace of mind: We provide detailed measuring guides, free 1:1 virtual consultations, and samples to ensure perfect fit.

Warranty Coverage

All blinds include a 10-year warranty against:

• Material defects (fading, warping)
• Mechanical failures (lift mechanisms, magnetic seals)
• Craftsmanship flaws (frame alignment, sealing integrity)
  Exclusions: Damage from improper installation, accidents, or alterations. 

 

 Problem Resolution

• Report Issues: Contact us within 7 days of delivery.
• Fast Fixes: We’ll repair/replace defective components at no cost—or refund if unresolvable.
• Measuring Errors? If we mismeasured, we remake your blinds free of charge.